Become a Team Member

If you’re interested in a great career opportunity with Rich & Cartmill, please apply below.

Current Job Openings

Support Clerk

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SUMMARY: The support clerks are responsible for all mailing and supply functions of the agency as well as serving as back up to the switchboard / receptionist.


REPORTS TO: Commercial Lines Manager


Primary function is the daily processing of incoming and out going mail. This includes, but is not limited to, opening, date stamping, sorting, locating the recipient in the computer system, distributing, picking up outgoing mail, stuffing company envelopes and sorting and preparing for mail service.

Prepare all certified, overnight mailing for pickup.

Coordinate with mail service pickup and delivery changes for holidays and informing personnel of changes.

Provide relief for switchboard when necessary and during the lunch hour.

Provide weekly inventory to receptionist of office supplies and company forms.

Put up all ordered office supplies and distribute to appropriate personnel.

Process all mass mailings when assigned (i.e. privacy disclosure).

Keep notary bonds current.

Keep manuals located in the library updated and accurate.

Process all digital camera film and distribute to appropriate personnel.

Responsible for upkeep and storage of the dead files, physician drops, physician T filing and closed claims.

Miscellaneous duties include but are not limited to checking the amount of postage in the machine and advising accounting when funds need to be replenished. Checking the fax machines and delivering confirmations and incoming faxes to appropriate personnel.

Checking the shred boxes and eliminating the shredded materials on a regular basis.

Checking all printers, copiers and fax machines to make certain they are stocked with paper and toner. The main laser printer must be replenished with paper each day.

Laminating various articles and documents as requested by CSR’s and producers.

Close all filing cabinets at the end of the day.

Handling special projects assigned by supervisor.


High school diploma or general education degree (GED) preferred. Basic computer skills necessary.


Ability to read and write. Ability to effectively respond to questions and follow instructions. Skill and ability to work with people and listen.


Basic skills required


None required

Summer Internship Program at R&C Insurance Agency

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Position: Summer Intern - Insurance Agency

Location: Oklahoma City (OKC) and Tulsa offices

Duration: June - July 2024 (4 weeks each session)

Hours: 4 hours a day, 8:00 AM - 12:00 PM, 2 - 3 days per week


About R&C Insurance Agency:

R&C Insurance Agency is a leading provider of insurance solutions. We specialize in delivering exceptional service and tailored insurance options to our clients, ensuring peace of mind and protection for their assets.

Job Description:

R&C Insurance Agency is seeking highly motivated college juniors or seniors for our Summer Internship Program. As an intern, you will have the opportunity to gain valuable hands-on experience in the insurance industry by shadowing various departments within our agency. Interns will rotate throughout the agency, spending "a day in the life" of professionals such as receptionists, customer service representatives, assistants, and producers.


- Shadowing professionals across different departments

- Learning about insurance products and services

- Participating in team meetings and training sessions


- College junior or senior status

- Ability to pass a background check

- Willingness to sign confidentiality and non-solicitation agreements

- Strong communication and interpersonal skills

- Detail-oriented with excellent organizational abilities

Recruitment Strategy:

We will be recruiting interns through college job fairs, word of mouth, and various social media platforms. Our recruitment team will distribute informational cards with a QR code linking to our website for applications. We are calling this initiative "OOTD" - Occupation of the Day, which offers a glimpse into the dynamic world of an insurance agency.

Application Process:

Interested candidates can apply through our website. Alternatively, they can reach out to our recruitment team directly, Tulsa 918-293-7182 or Oklahoma City 405-418-8612.

Join us for an enriching summer experience and embark on a journey to explore the exciting world of insurance at R&C Insurance Agency!

Commercial Lines Account Manager - Tulsa, OK

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SUMMARY:  To provide prompt, accurate and courteous service to our customers while following standards, procedures and guidelines established by Rich and Cartmill, Inc.


REPORTS TO:  Commercial Lines Manager


Service commercial line accounts as assigned in an effort to prevent errors and omissions.

Service commercial lines customers by handling phone calls, resolving customer problems, discussing coverage and answering questions to the best of your ability in a professional and courteous manner.

Keep producers fully informed of all-important activities on their accounts.  Be sensitive to potential problems and inform the producer or your supervisor.

In cooperation with producers, prepare company submission for new and renewal business quotations.  Follow procedures outlined on New Business or Renewal Business workflow.  Prepare summaries of insurance, statements of values, proposals and various documents as requested by the producer. 

Review all new business and renewal polices following established procedures. Ensure EPIC file is accurate and updated at all times.  Including correct coverage limits, forms, premium and commission.

Process new and renewal policies according to agency standards.  Prepare all needed invoices, binders, certificates, evidence of property forms, auto ID cards and correspondence.

Attach all necessary correspondence and documentation to appropriate new business, current and/or expired policies in EPIC utilizing the correct attachment category.

Prioritize workflow on desk and process accordingly. Process mail daily.

Process audits following the established workflow procedures.

Check daily and maintain suspense items.

Report to company and producer all claims. Follow established procedure.

Prepare premium financing agreements as needed.  Follow established procedure.

Notify producers of past due account and follow cancellation procedures as necessary.

Order MVRs when required and/or requested.  Follow established guidelines.

Maintain required license.

Attend seminars or educational activities to stay up to date on latest developments and trends in the industry.

Fill in for absent CSRs as directed by supervisor. 

Perform other duties and assignments as requested by supervisor. 

Immediately report any and all malfunctions of the computer software or hardware to the IT coordinator or supervisor.


High school diploma or general education degree (GED); and five plus years of related experience and/or training preferred; or equivalent combination of education and experience.  Insurance agency experience necessary.  Advanced computer skills using agency software.


Ability to read, analyze, and interpret insurance policies, coverage’s, documents and regulations.  Ability to write reports and business correspondence.  Ability to effectively establish rapport, present information and respond to questions from Producers and customers.  Ability to explain to customer details of policies such as additional coverage’s and gaps.  Skill and ability to meet people and listen.


Ability to calculate figures and amounts such as discounts, interest, pro-rata, percentages, and volume.


CSR license. CISR designation. CIC designation as experience level rises.


Skill and ability to operate a computer.  Skill and ability to organize and prioritize.  Skill and ability to meet deadlines and operate office equipment.  Skill and ability to use company software. Willingness to take responsibility and initiative.

Staff Testimonials

Kristin’s Testimonial

Mail Room
Judy & Sherry

Melissa's Testimonial

Cody & Mary's Testimonial

Personal Lines
Rhonda Boswell

Commercial Lines
Kelley's Testimonial

Commercial Lines
KellI's Testimonial

Commercial Lines
Chance's Testimonial